Rapid Freight Communications Refresh Case Study

Rapid Freight Communications Refresh - Case Study Example In fact, the vision of the company is to ensure stipulation of the best customer service to maintain customer satisfaction and improve company value. This paper will identify several requirements in Rapid Freight and provide an analysis of the requirements. This essay will also provide a proposal regarding a converged network solution which solves the identified requirements from a cost-benefit perspective. As stated above, Rapid Freight hopes to excel in providing logistics services and efficient transport facilities to the clients. However, there are several challenges that are closely related to the business structure. This asserts that Rapid Freight has several requirements as a freight forwarder. According to the case study, it is quite evident that Rapid Freight requires an improved transport system. Rapid Freight operates in a highly competitive environment, therefore; the company requires an improved transport system to cope with the growing number of clients. An improved tra nsport system will ensure that Rapid Freight has an on-time delivery schedule. The improved transport system can also involve video conferencing in order to reduce travel-related issues (White, 2011). Rapid Freight also needs to upgrade its telephone system. Currently, Rapid Freight uses the ISDN telephone system that is quite outdated. Research asserts that the company has been avoiding upgrades due to the high cost involved. The ISDN telephone system has significantly hindered Rapid Freight from optimal performance (White, 2011). In addition, the ISDN service provider has turned out to be extremely costly to Rapid Freight International. This affirms that the company should invest in an upgraded telephone system that will significantly lower costs and ensure maximum consumer protection. Rapid Freight should also improve their communication system to ensure customer satisfaction. A robust communication system allows clients to communicate effectively with the representatives of the company in regard to freight services. According to the case study, the voice mail system belonging to Rapid Freight is overloaded due to the high influx of messages sent by clients (White, 2011). Although the mobile workforce of the company has also grown rapidly, the company can enhance the mode of technology used by the drivers. Introducing new technology among the drivers will ensure that the drivers are able to scan consignments and later sync them through a GPRS link to the headquarters of the company, whereby the consignments are usually tracked. In addition, Rapid Freight can also upgrade their web-based systems which are used by clients to execute various tasks. Some of the tasks include generating reports and creating freight communication. This upgrade will ensure that Rapid Freight can curb the growing number of clients in its wide area network (WAN) (White, 2011). Various sources claim that Rapid Freight has a vision of increasing their bandwidth in most of the offices, especially those located in the United States. Through this, the company will avail a reliable and secure network. Hence, this will ensure that network outages and unscheduled downtime are avoided entirely. The web-based technologies will also assist the company substantially when tracking freight, communicating with the customer, ensuring on-time deliveries and differentiating the services offered by the company. Rapid Freight can

Training of Employees in Call Centers Case Study

Training of Employees in Call Centers - Case Study Example Call centers plays an important role for Currys proving customers with immediate support and assess to information (Currys Home Page 2008). The main effects of training on the performance in Currys are improved service level delivered to customers and job satisfaction of all centers employees. At call centers in retail environment, employees who are effective at work, who can handle difficult tasks such as those illustrated above, possess particular attributes (Bateman & Snell 2004). Technically, it is referred to as expertise. These are the employees from whom others seek advice about how to approach a difficult task. Their attributes set them apart from less experienced workers and are also the qualities that other workers aspire to and employers wish more of their employees possessed. These attributes represent the kind of outcomes that should be developed through workplace training. In order to assist the development of expertise, retail organizations like Currys need to understand the attributes that constitute expert performance at work (Armstrong, 2000). In Currys, this enables the identification of the goals for workplace training and selecting particular strategies to most effectively generate expertise in workers. Understanding these attributes can also help establish bases for guiding the development of and judgments about the effectiveness of workplace training arrangements (Bateman & Snell 2004; Call Center Performance 2008). In Currys, the main effects of effective training comprise the ability to respond effectively to both the everyday and new work tasks encountered in the workplace. Being effective with everyday workplace tasks is essential, but it is not sufficient for expert performance at work. It is also important and necessary to respond to new and unanticipated tasks. For individual employees, the ability to transfer their vocational knowledge within the retail organization like Currys as new tasks arise and to other work situations is an important attribute one that opens up options and opportunities for their vocational advancement. Employees' ability to accomplish new tasks as well as the everyday ones enhances the prospect of the enterprise being able to respond successfully to new work challenges and changing environments. Such responses require workers to have expert attributes (Bateman & Snell 2004). Therefore it is important to understand these attributes and how they can best be develop ed in the retail sector. Because training is a product of everyday thinking and acting, it is inevitable that not all training will be desirable or appropriate. Currys supposes that training that might be considered undesirable and inappropriate is not quarantined in some way in Currys. Some of these outcomes are likely to be associated with unsafe working practices, or with the failure to use the requisite amount of checking and monitoring required for work tasks. In addition, there may be work practices that encourage exclusiveness and intolerance in the workplace. Inappropriate knowledge, including attitudes and values (e. g. dangerous work practice or exclusive views about gender/race), might well be learnt if it is practiced and/or rewarded in the workplace. Inappropriate training outcomes can arise from incomplete preparation (Armstrong, 2000; Currys Home Page 2008). Differences in the requirements for work extend

Liberal States Essay Example | Topics and Well Written Essays - 1250 words

Liberal States - Essay Example Liberalism is a political doctrine that believes protection of freedom of citizens of any country is the main problem of a government and generally advocates for equality among all citizens. In liberal states, the support of ideas such as freedom of religion, freedom of press, fair and transparent elections and other civil rights is usually very common since the people are normally aware of their rights. Liberal states though they exhibit some variations in some political ideologies they usually exhibit a common belief on the fight for freedom and rights of their citizens. Liberalism carries a sense of international sense of prudence, which enables them to restrain from fighting with one another since they have the same system of international relations and ideologies. This kind of self-restriction among the liberal states has enabled many such states not to engage in wars since it does not seem logical for them to engage in any form of fighting and if agitated to do so they have the ability to restrain from the urge (Sandel 175). However, this sense of prudence only seems to be practical among liberal states only since when non-liberal states attack the liberal ones it has usually resulted in war. The reason advocated by the liberal states for their act of intolerance to their non-liberal counterparts is that it is prudent to attack since they are defending themselves.

Existentialism in Mersault Essay Example for Free

Existentialism in Mersault Essay Albert Camus was a French writer who is also a existentialism philosopher. He contributes to the development of the philosophy of existentialism, although he refused to be associated with any ideology. His philosophical thoughts contained in his writings. Camus delivers it by creating fictional characters and dramatic events, not only in the form of thought and analysis. The idea of absurdity, or things contrary to the common view, and his paradoxically thoughts contained in his works which one them is seen in his work this novel entitle The Outsider. Meursault as the main character in the novel is described as a man who make the sense of his life in his own view. He felt that the life he lived is normal although people around him think that he is different. This is seen when she was confronted by the news of his mothers death. He was just responding to it as a natural that every human being in the world must be both experiencing life and death later on, today, tomorrow, or whenever it was. In the funeral, he shows the attitude indifferent as not wanting to see his mothers corpse, cry to her, or shows a deep grief to the attendants. Because he said, he had no reason to be sad or mourn his mother, because once again he considers this is a natural. This is seen in the quote below. Mother died today. Or maybe yesterday, I don’t know. I had a telegram from the home: ‘Mother passed away. Funeral tomorrow. Yours sincerely. ’ That doesn’t mean anything. It may have been yesterday. Camus (1982: 3) Not only on her mothers funeral, he is indifferent, but also to live a life he is very flat and unemotional. However, behind it there is the nature of honesty in him. This is evident because in every action and word he just saying what is on his mind without exaggerating or saying unnecessary. As well as Marie, her girlfriend asks him to marry her, she just say yes, but when he asked again he replied that it was not important, and if Marie wants him to marry her he would marry her. She then wanted to know if I loved her. I replied as I had done once already, that it didn’t mean anything but that I probably didn’t. ‘ Why marry me then? ’ she said. I explained to her that it really didn’t matter and that if she wanted to, we could get married. Anyway, she was the one who was asking me and I was simply saying yes. Camus (1982: 39) For Meursault he lives in this world with his own will without having to think or follow the rules set in the environment. He lived his life like what he wants without having to regret. As he revealed about a his crime that killing an Arab. While in prison he refused to hire a lawyer to help him resolve the case, but he finally agreed to use a lawyer who has been appointed by the prison authorities. He does this because he thinks he does not need defense from other people on what he has done. The lawyer had been made upset by Mersault because Meursault does not want to assert a defense or try to provide evidence to alleviate his crime. As an explanation of the existentialism humanism earlier, that no regulator or legislator but himself. Accordingly himself that he must decide for himself anyway by looking outside itself a goal of self-liberation to this man can Realize himself as truly human. In the novel Meursault refuses anyone governing what he should do and assumptions that he are wrong. He said no one or anything else that can be a regulator or legislator could influence it. He just lived his life according to his own views in giving meaning in his life and he never regretted anything he has done even though he himself did not think that what he did was the right thing. This can be seen in the following quotation. Of course, I couldn’t help admitting that he was right. I didn’t much regret what I’d done. Bus I was surprised that he was so furious about it. I’d have like to have explained to him in a friendly way, almost affectionately, that I’d never really been able to regret anything. Camus (1982: 93) He determined by the death sentence by a judge because of his indifferent of her mother’s death. The judge explain that a few days later he instead has a date with Marie and watch a funny movie with her, befriends and involves in his neighbor named Raymond revenge to Raymonds mistress, and goes on a beach vacation with both, Meursault passes tragic life as if nothing has happened. While his waiting to the day of his death sentence we can see what the true essence of life in Meursault’s view, in the rage of his thought in prison. It does not mean that he is not afraid of death, but he deals it with his own. Several times he refused to meet with the chaplain, because he thought it just wastes his time that just few remains to talk about things that are not meant for him. Meursault is told in this novel as one who does not believe in God or atheism. According to him, how he lived or what the purpose of life is determined by himself without the involvement from other people. It seen in quote below. From the depths of my future, throughout the whole of this absurd life I’d been leading, I’d felt a vague breath drifting towards me across all years that were still to come, and on its way this breath had evened out everything that was then being proposed to me in the equally unreal years I was living through. Camus (1982: 111) As if this great outburst of anger had purged all my ills, killed all my hopes, I looked up the mass of signs and stars in the sky and laid myself open for the first time to benign indifference of the world. And finding it so much like myself, in fact so fraternal, I realized that I’d been happy, and that I was still happy. For the final consummation and for me to feel less alone, my last wish was that there should be a crowd of spectators at my execution and that they should greet me with cries of hatred. Camus (1982: 113) The second quote is the last paragraph in this novel that tells the last time before his execution. In those sentences, that Meursault reveals is evident that he feels happy when he faces death. He thinks that the world is not concerned with human problems and it has similarly with him who was indifferent to the human problems that are not related to him. Thus, he thought that after his death, he will unite with the world and he will not feel lonely. Meursault also said that his life would be more meaningful if his death was witnessed by people who raining him with cried of hatred than if he dies in solitude. He thinks this will be memorized by the people who have witnessed the death. CONCLUSION From the explanation of analysis above it can be conclude that Mersault as the main character of the novel The Outsider is existentialist. It depicted by the author, Albert Camus through Mersault’s says, acts, and thoughts, which describe that Mersault lives his live with his own way and his own view. He argues that in the world there is no one or single thing that can be regulator or legislator, which can influence his life. It is only himself who knows what he should do an how he lives his life in this world. Lives the life in the world is the basic of basic structure of human existence. The conjunction in the words shows that existence of human cannot escape from his world. Impossible that man released from his world and, otherwise, the world may not be released from human who constructed it. There is also no two experiences are identical. Therefore, existence is a privately owned, that existence is not replaceable by anyone. It clearly described in Mersault’s character who is indifferent to the other things that in his opinion those things are does not mean anything to him.

The Role of HBCUs in American Society Essay -- essays research papers

For almost two hundred years, Historically Black Colleges and Universities or HBCUs have played a pivotal role in the education of African-American people, and negro people internationally. These schools have provided the majority of black college graduates at the Graduate and Post-Graduate level; schools such as Hampton University, Morehouse University, Spellman University and Howard University are four universities at the forefront of the advanced education of blacks. For sometime there has been a discussion on whether or not these institutes should remain in existence or if they are just another form of racism. There were also concerning the quality of education provided at these institutions. In my opinion, from the evidence provided in our own world today, HBCUs are very important and significant in the education of black people throughout the nation, and are essential to our society.   Ã‚  Ã‚  Ã‚  Ã‚  With regards to the opinion that the existence of HBCUs is in fact, a mellowed form of racism, one must first remember the history behind the origins of HBCUs Many people believe that these institutions have outlived their purpose because we live in a fully integrated society and these institutions stand as hallmarks of segregation. However, by thinking this way is not an analyzing the complete picture because one must bear in mind that HBCUs are old and hallowed institutions of higher learning established in a time when talented, desiring and tenacious Afric...

Describe a Personal Experience Where Your Race or Ethnicity Made a Difference Essay

Race and ethnicity has influenced my life in many ways and up until now I am living with the discriminations that comes with not belonging to a certain group of people. Worldwide racial discrimination race is common and even more common here in the United States. People make choices subconsciously based on the racial group they belong to. Individuals have preference of people of their own ethnicity over people of a different ethnic group. I personally have experienced some sort of racial discrimination and am sure every one else is a victim of racial discrimination just as much as I am. I believe if every student, staff or faculty that will be asked their opinions about racial inequality, they will gladly oppose racism. But some of us consciously and hypocritically practice racial discrimination, which I find really inappropriate. My recent experience was in regards to a scholarship opening recently in the school. This scholarship I believe was sponsored by the staff and faculties of the school to support students who do not get any help from the government and have a good academic standing. I was just done with my classes for the day one evening and was about to leave campus when I received a phone call from a friend who told me about the scholarship. At the time I was with another friend and I told her about it and we both went to the office of the scholarship coordinator for the application. Unfortunately the office was closed. We then decided to come back the next day as early as we could. My friend couldn’t make it the morning and she asked me to get her the application if am able to come in in the morning. I went through the trouble of leaving home real early the next day just so I can go get the application and when I got there around 8:30am, the coordinator was still not there. I decided to wait anticipating she will be coming in by 9:00am, but I waited up until 9:30 and she still didn’t show up. so I decided to leave since I had an exam that day at 10am. I returned again after my exam at 12pm, now she had a note on her door saying she will be in her office at 1pm. I went back to the library to study for my next exam and I made sure I was back at exactly 1pm. She still wasn’t back; I decided to wait a little while at the door. While waiting, she came and I requested for the application and she told me she didn’t have the application and she gave me her card to make an appointment with her to come in for the application and that she cannot meet up until after the 29th which is suppose to be the dead line of the application. Believe it or not, I stupidly left the office thinking that is the same procedure everyone is going to have to go through. An hour later, my friend who is not the same race as the coordinator but looks like she is of her race, went in and was given the application. Some times it is just too heart breaking to know after meeting all the requirements of something, you still do not really meet the requirement just because of your skin color. We talk about how racial discrimination is inappropriate, but we still practice racial favoritism anyways. Like in the case of this scholarship, they could have just written on the requirements, you have to belong to a certain race to qualify, but it is not right to do that. I felt so depressed realizing in the very end that I wasted all my time and energy for nothing because I do not actually meet the real requirements. I do not belong to the ideal racial group. I believe day in and day out; other students just like me have to deal with situations like this. Base on this experience and some other experiences from my pass, my race and ethnicity had influence the kind of choices I make. If we continue making choices to satisfy our selves by making preference of people of our type rather than the qualified people, it will be hard to make progresses. I believe every one deserve equal opportunities regardless of their race and that is the only way we as individuals and the community on a whole can be well developed and successful.

Go therefore and make disciples of all nations Essay

â€Å"Go therefore and make disciples of all nations.† Matthew 28.14. What does this command of Jesus mean? Thomas Kee 9/10 In today’s society people can make others into disciples without realising it. The world relies on a few people to act as examples and model Christians to set an example for others. These are people like Mother Teresa who stepped aside from the normal routine of life to give up theirs to help others. In 1948 Mother Teresa was granted permission to leave her post at the convent and begin a ministry among the sick. In 1952 Mother Teresa opened the Nirmal Hriday (Pure Heart) Home for Dying Destitutes in Calcutta. Subsequently she extended her work to five continents. â€Å"The rich young man† ( Matthew 19:16-30), A wealthy Jew asked Jesus what he needs to do to receive eternal life. Jesus answers him that he needs to obey the commandments. The man then asks him what he needs to do to be perfect. Jesus answered him that he needs to give up everything he owns and to follow Jesus. However, the man refused and walked away sadly. This story is an example of someone who cannot give up all his money to be a true disciple, but people like mother Teresa who give up everything they have to help the sick, poor and those in need. By doing this they help people on the road to discipleship by acting as examples. â€Å"Happy are those who are humble,† You can lead people on the road to discipleship by being a good Christian. You don’t have to preach to them and show off how holy you are, but be kind, generous and helpful and they will learn from you. People can recognize you and learn how to be a good disciple from you, if you do missionary work in another country. If you have the money and time you could go to a poor country and set up a school or a hospital. For some this can be too much, so even small sponsorships or helping the local parish can set an example to others and make them think how they can help. By helping your local church you can set an example, you could help the priest in preparing the sermons or you could read at masses, â€Å"Happy are those who are spiritually poor.† Matthew 5v3 You don’t have to make a great scene, but try to be discreet and people will recognize you. † Those who are ashamed of me I will be ashamed of them on the last day.† By standing up and defending the church against those who oppose it, others will notice you and follow you as an example. Thomas Kee 10/10 There are many people who have taken up the challenge of doing great good; each and every one of them is a great example to the world. â€Å"Happy are those who are prosecuted for doing what God requires.† Terry Waite was a special envoy to the Archbishop of Canterbury. He was a negotiator who was trying to free hostages in Lebanon but was taken hostage himself. For five years he was chained to a tiny cell 23 hours of the day. Throughout this time he didn’t lose his faith † I am not a man who wears his faith on his sleeves, I’ve never believed it is an insurance policy: we don’t live in a just or fair world. If you have faith you can say suffering needn’t destroy, that something good can emerge from it. But faith is there to shape your life, not to give you special protection.† Terry Waite † Go therefore and make disciples of all nations,† This commandment can present a problem in modern day context. Although it is the word of God, people may not be interested in the teachings of Christianity. For It is Gods wish and command that people should preach the word of God. By preaching you are giving others the chance to receive eternal life. There is nothing bad about Christianity, its morals are all good. People are not forced to become Christian, they have the choice. Against You may want to discover Christianity for yourself, you may not want it told to you. Preaching may put people off. It is wrong to force it onto people. In some countries it is illegal to be a practicing Christian. By preaching Christianity in these countries you are encouraging them to break the law. I believe it is a Christian’s duty to go out into the world spreading the teachings of Jesus Christ. However I understand that people will not always welcome Christianity into their lives. It is probably true that actions speak louder than words and by setting an example by being a good Christian is more effective then preaching in spreading the word of God. Bibliography Encarta 99 Class notes The Bible